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TR Dojo: Five dumb mistakes IT pros make in the field

Bill Detwiler: No matter how technically proficient you are, even the sharpest IT consultant or support pro is going to make a mistake every now and then. Most mistakes are recoverable, but you definitely want to avoid ones that could lose you clients and customers.

I’m Bill Detwiler, and on this episode of TR Dojo, I’ll go over five of the worst mistakes IT pros can make in the field and give you some advice on how to avoid them.

The first mistake you should avoid is rushing blindly into an upgrade. As an IT pro, you’ve probably handled lots of upgrades, but no matter how good your track record has been, the unforeseen consequence of a software change is one of the most common culprits of client dissatisfaction.

It’s the nature of complicated systems and software that one small change can break some crucial feature or functionality that your users depend on. How many times have you upgraded Windows XP to SP3 (including IE8) only to find out after the fact that something in the upgrade has broken a feature your users need to do their job? Before performing any upgrade, you must make sure that all the client’s critical applications will work with the new software.

Watch the TR Dojo Video at TechRepublic